Genesis Casino – Privacy Policy & Data Protection Statement
Purpose and scope
Genesis Casino (“we”, “us”, “the Site”) treats personal data protection as non-negotiable. This document describes what we gather, why we process it, how long we retain records and the practical choices available to you. Read it — it matters!
What we collect
Data you provide directly
When you register, deposit, withdraw or contact support we collect identity and contact details — for example: full name, date of birth, postal address, email, telephone, payment instrument data and identity documents (passport, national ID, driving licence) supplied for KYC verification. Why request ID? To prevent fraud and to comply with legal checks.
Technical and activity data
We log technical metadata (IP address, device fingerprint, browser, OS) and gameplay records (bets placed, stake amounts, wins/losses, timestamps). Cookies and tokens keep sessions stable and store preferences. Simple. Necessary.
Purposes and lawful bases — real examples
We process data to operate your account and execute payments (contract); to satisfy legal obligations such as AML and age verification (legal); to pursue legitimate interests (fraud detection, security, product improvement); and, where required, on consent (marketing). Example: when a withdrawal is requested we normally review submitted KYC documents within 24–72 hours; withdrawals may be paused until verification completes. Suspicious behaviour — e.g., a sequence of rapid, high-stake bets across multiple titles — will trigger manual review.
Cookies, tracking and practical impact
Session cookies keep you logged in. Persistent cookies remember language and currency. Block them? You can — but expect degraded functionality: two-factor authentication, deposits and personalised offers may fail. Control is in your browser or account settings.
Sharing, processors and international transfers
We disclose data to regulated processors — payment gateways (card networks, Visa/Mastercard), e-wallets, identity-verification vendors, hosting providers and authorised support partners. When authorities present a lawful request, we comply. When data crosses borders we protect it with standard contractual clauses and strong encryption during transfer and storage.
Retention, security and audit examples
How long do we keep things? Accounting and transaction logs — up to 7 years (tax and regulator needs). ID documents? Held while the account exists and then usually archived for 5–7 years after closure. Marketing choices? Yours to revoke at any time. Security? Multiple layers: encrypted transport and storage, limited access by role, scheduled pen tests and a formal incident response playbook.
Your rights — how to act
You may exercise the following rights: access, rectification, erasure (subject to retention obligations), restriction, portability and objection. If you require an export — e.g. “Please provide my betting history for 01-01-2023 to 31-12-2024 in CSV” — submit that request from your registered email to _@_ and attach a photographic ID. After identity verification we will process the request in line with applicable legal timescales.
Comparisons, minors and complaints
How do we compare? Our KYC retention (5–7 years) aligns with many licensed operators and is typically shorter than some peers who retain records for 10+ years. Services are for adults (18+). If we discover a minor’s data it will be deleted promptly. Not satisfied? You may lodge a complaint with your supervisory authority.
Contact
Data Protection Officer contact – dataprotection@genesiscasinoonline.com Operational enquiries via the Site contact form. Questions welcome!
