Responsible Gaming

Our promise: play should be fun, not harmful

We want gambling to stay an enjoyable pastime. That means clear rules, fair games and practical tools so players can control how they play. If you ever feel unsure about your habits, there are simple options available — limits, pauses and full account closure — plus people to talk to. No judgments. Just help.

Tools you can use

Limits and session controls

Pick limits that suit your budget — deposits, losses or wagers, set for daily, weekly or monthly periods. Enable session reminders to nudge you when play runs long. For a longer pause, use the time-out feature.

Self-exclusion and account closure

If a break must be longer, self-exclusion lets you suspend access temporarily or permanently. These measures are designed to stop access quickly and are supported by our verification systems.

How we detect concerns

We don’t rely on guesswork. Our systems look for patterns — chasing losses, long sessions, unusual stakes — and flag accounts for review. When human staff review a case, they consider context and reach out with practical advice, not sales messages. If appropriate, we may suggest cooling-off tools or external support.

Fairness, age checks and privacy

Only adults may play. We verify identity and age as part of onboarding and for transactions. Games are independently tested, and payout rates are audited so you can trust the outcome. Your personal data is handled according to privacy rules; we use it only to keep play safe and lawful.

Warning signs to watch for

Are you borrowing to play? Hiding activity? Skipping work or cancelling plans because of gambling? These are common red flags. If they apply, consider reducing limits, using a time-out, or talking to someone who understands addiction.

External support and resources

Many players find talking to specialist organisations really helpful. Groups such as GamCare, BeGambleAware and Gamblers Anonymous offer confidential counselling — tell us your country and we’ll try to supply local contact details and helplines.

Contact our support team

Questions or concerns? Contact Support through the Help Centre. Our team is trained to listen, advise on tools, and — if needed — guide you to professional help. You’re not alone; we’ll help you find the right next step.